Bali By Charlotte -

Privacy Policy

Last updated: February 2026

Bali By Charlotte (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information in the following ways:

Information you provide directly

  • Your name

  • Email address

  • Phone number (if provided)

  • Delivery address (for orders)

  • Any messages or enquiries you send us

Information collected automatically

When you browse our website, we may collect:

  • IP address

  • Device type

  • Pages viewed

  • Time spent on the site

  • General location data

This helps us understand how visitors use our website so we can improve the experience.

Order information

If you place an order, we collect:

  • Billing and shipping details

  • Order history

  • Payment information (processed securely by our payment provider — we never see or store your full card details)

2. How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Process and deliver orders

  • Provide customer support

  • Improve our website and services

  • Send updates or information you’ve requested

  • Keep records for legal and accounting purposes

We only use your information where we have a lawful basis to do so.

3. Sharing Your Information

We only share your information with trusted third parties when necessary, such as:

  • Payment processors

  • Delivery and courier services

  • Website hosting and analytics providers

These partners only receive the information required to perform their services and must keep it secure.

We never sell your data.

4. Cookies

Our website uses cookies to improve your browsing experience.
Cookies help us understand how visitors use the site and allow certain features to function properly.

You can adjust your cookie settings at any time through your browser.

5. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data

  • Object to certain types of processing

  • Withdraw consent (where applicable)

To exercise any of these rights, email us at: hello@balibycharlotte.co.uk

6. How We Protect Your Information

We take appropriate technical and organisational measures to keep your information safe, including:

  • Secure website hosting

  • Encrypted payment processing

  • Limited access to personal data

  • Regular security reviews

7. How Long We Keep Your Information

We keep your information only for as long as necessary to:

  • Provide our services

  • Meet legal or accounting requirements

  • Resolve disputes

After this, your data is securely deleted.

8. Contact Us

If you have any questions about this Privacy Policy: info@balibycharlotte.co.uk